For any questions about a product or your order, please contact
If you are a retailer and interested in carrying pharao jewelry in your store, please contact firstname.lastname@example.org .
P.O. Box 42278
Austin, TX 78704
Pharaō does not share your information with other groups.
All of our jewelry is handmade in our studio in Austin, TX.
pharao jewelry will repair at no charge any breakage caused by manufacturer defect within 60 days of receipt of purchase. The only charge for this service is the return shipping charge of $10.
Repairs needed after 60 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense (usually in the $15 range + $10 shipping).
No, please avoid excessive water and sun exposure.
For any other questions or concerns, please contact email@example.com.
All orders that have a Texas billing address are subject to a 8.25% sales tax.
Your credit card will be charged for the full amount when the order is placed.
We make all of our pieces to order by hand in our Austin studio. We do our best to turn orders around as quickly as possible (usually 3 – 5 days). If you need something by a certain date or would like to expedite shipping, please make sure to put that in the comments section, or send us an email at info@pharaojewelry. We will always do our best to accommodate your requests.
Once your order has shipped, you will receive a confirmation email directly from USPS Shipping Services with your USPS tracking details for domestic orders.
Yes. Each order arrives in a custom pillow box. Our custom gift boxes can be ordered for an additional fee.
Yes. Email us at orders@pharaojewelry and we will quote you at the time of your order.
International orders will travel USPS First Class International Mail (5-14 day service). Please be aware that shipping to international destinations may be subject to local customs fees or duties. As the buyer, you are responsible for any custom charges. Every country has different procedures for incoming packages. Please check with the proper local authorities before placing an order. Pharao Jewelry is not responsible for non-paid import taxes, nor will Pharao Jewelry issue any refunds or exchanges for deliveries that have been refused for non-payment of import taxes.